BROWSER UPGRADES & SERVICE PATCHES
Internet Explorer for Macintosh: Mozilla Firefox, MAC 0.8, most popular
http://download.com.com/3000-2143-10262374.html?tag=lst-0-3
Internet Explorer for PC: Upgrades and patches from Microsoft
http://www.microsoft.com/windows/ie/downloads/Top10.mspx
Netscape: Get the latest free browser
http://channels.netscape.com/ns/browsers/download.jsp
AOL: Get the latest software from AOL.com
http://free.aol.com/tryaolfree/cdt.adp?139331
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LOGON PROBLEMS
Help! I can’t get to the Members Only side of the site!
Check your member number format. Your member number must have seven digits. Insert leading zeroes if necessary. Do not use hyphens or other forms of punctuation (e.g., 12345-6 would be 0123456.)
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Password? What password?
If you are a new user, a randomly generated eight-digit password is on file for you with your airline’s Membership Analyst. If you have forgotten your password, click the New User or Forgot Your Password link on the www.alpa.org page. If you have logged on to the ALPA Intranet at least once and have an e-mail address on file, your password will be e-mailed to you. If you don’t have an e-mail address on file, your password will be mailed to you.
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SCREEN DISPLAY ISSUES
I can only see part of the Web page or I can't see both the left-hand and right-hand sides of the ALPA Intranet screen at the same time!
The ALPA Website is designed for 800x600 screen resolution, which is an industry standard. If your display resolution is set for less than this, you may have to scroll left and right to see an entire page. You may be able to change your screen resolution setting to 800x600 or higher.
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To reset the display settings on a PC to 800x600:
- Click on the Start button | Settings | Control Panel | Display.
- From the Display tab, click on the Adjustments or Settings tab.
- Adjust the resolution to 800x600, then click Apply.
If you cannot do this or if your computer won't let you do so, you may need to download a new video driver.
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To reset the display settings on a Mac:
- At the upper left corner of the display, click on the Apple emblem and pull down the menu.
- Select Control Panel, then pull down the menu and select Monitor.
- Select Resolution and choose from the alternatives indicated. Many settings are available. One of our Mac users suggests 1024x768 75Hz.
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COOKIE ISSUES
I am receiving a cookie error message.
You must have cookies enabled to log on to the ALPA Intranet site. If you are unable to access the Members Only site and are receiving a cookie error, please check your Internet browser’s cookie and security settings to see that your cookies are enabled. Also, if you are using IE 5.0 or 5.5, make sure that your Fortezza setting has been unchecked. See Browser Issues below.
Cookie-Cruncher and Ad-Blocker Issues
Have you installed a cookie-cruncher or ad-blocker program on your computer? A cookie-cruncher program is a type of Internet utility that restricts users from accessing certain content and certain areas on the Web. Some cookie-cruncher programs do not allow the use of cookies; consequently, users cannot access any site (such as ALPA’s) that uses cookies. Some common cookie-cruncher programs include Cookie Cruncher (versions 2.11, 2.1), Cookie Cutter PC 2.61, Cookie Pal 1.5, Cookie Server 1.01, Cookie Terminator, IEClean 5.0, NSClean32 4.02, Purge Cache, Cookies and Tracks for IE, and Window Washer 2.6. You may not be able to access the Intranet site even if the cookie-cruncher program is installed and disabled. It may be necessary to delete or uninstall the program in order to access this site or any other site that uses cookies.
BROWSER ISSUES
America Online:
To find out which version of AOL you’re using, bring up AOL and go to the top of the screen and click a button on the AOL menubar that says Internet. From the dropdown menu, click About IE (may say About AOL). A box should appear containing the Microsoft Internet Explorer logo and details about the browser version you are using.
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America Online 3.0:
AOL 3.0 does not support cookies and cannot be used to access the ALPA Members Only Intranet site. However, you may connect to the Internet with AOL 3.0, minimize the program and run a current browser on top of the connection.
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America Online 4.0:
Make sure that Active Scripting is enabled (go to My AOL | Preferences | WWW | Security | Custom Level | Scripting | Active Scripting). Click Enable.
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America Online 6.0:
If you are using AOL 6.0 and Internet Explorer 5.5 and are receiving a Page Cannot Be Found message after you log on to the ALPA site, please type one of ALPA’s IP addresses (12.109.46.70 or 12.109.46.71) in your browser’s address line, then log on again. You may find it necessary to re-bookmark the ALPA home page and delete any login data (autocomplete site address and passwords) you have stored in your IE browser.
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Internet Explorer:
You do not need to connect to the Internet in order to check the version of Internet Explorer you are using. Start up IE (icon on desktop) or click Start | Programs | Internet Explorer. Click Help | About Internet Explorer to view information about the browser version you are using.
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To check Internet Explorer 4.0 settings:
The ALPA Website is designed to work with 5.5 or higher. To upgrade your current version of Internet Explorer, visit http://www.microsoft.com/ie/downloads/
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To check Internet Explorer 5.5 settings:
- Go to Tools | Internet Options | Security tab, then Custom Level and make sure that both cookies categories are enabled.
- To enable Active Scripting, go to Tools | Internet Options | Security tab, then Custom Level | Scripting | Active Scripting | Enable.
- Go to Tools | Internet Options | Advanced tab, click Security listing, uncheck the boxes next to Use PCT 1.0 and Use Fortezza and Use TLS 1.0.
- Under the HTTP section, uncheck the two Use HTTP settings.
- Under the Security section, ensure that Use SSL 2.0 and Use SSL 3.0 are checked.
- Click Apply and OK.
- Exit and restart your browser. You may also have to shut down and reboot your computer.
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To check Internet Explorer 6.0 settings:
- Go to Tools | Internet Options | Privacy | Advanced. Override your cookies selection to allow first and third party cookies, as well as session cookies.
- Go to Tools | Internet Options | Advanced. Uncheck the settings for Use TLS 1.0 and uncheck the two settings for Use HTTP.
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To check Netscape Navigator 4.x and 5.x settings:
The ALPA Website is designed to work with Netscape 6.2 and higher. To upgrade your current version of Netscape, visit http://home.netscape.com/download/
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To check CompuServe settings:
- From the menubar, click Access: Preferences.
- In the Preferences dialog box, click the General tab.
- Look at the top of the General tab for Internet Browser Options settings.
- Click the Define Browser Preferences button to see the IE 4.0 and 5.0 options for the version of IE you are using.
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CACHED PAGES
I am not seeing the Web pages I want to see!
If the page you are looking for does not appear and you’re sure you’ve gone to the correct Internet address, first Refresh (or Reload) your computer screen. If the page does not change, you may need to clear the Web pages that have been stored, or cached, in your computer’s Internet browser. Methods of clearing your computer’s cache differ according to the browser version you are using.
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To clear the cache in AOL 4.0:
- Go to My AOL | Preferences | WWW | Advanced.
- Click Purge Cache | Yes.
- Exit and restart your browser. You may also have to shut down and reboot your computer.
Special note about AOL Caching issues: The AOL Browser is a customized version of a widely available commercial browser, from which AOL has removed significant functionality. Most importantly, AOL attempts to save you time by showing you versions of Web pages that it has saved (cached) on it's servers. This causes problems with Websites like ALPA's which are dynamic, i.e., each page is generated for you specifically by ALPA servers. Therefore, you may end up seeing old or incorrect pages. If this happens and cannot be corrected by clearing your cache you can still connect to the Internet using AOL and once connected start an alternative browser, such as IE 5.0 or Netscape 6.0, and access the site with those browsers.
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To clear the cache in Internet Explorer 4.0:
- Go to View | Internet Options | General tab.
- Under the Temporary Internet Files heading, click the Delete Files button, then OK.
- Under the History heading, click Clear Files | Yes | OK.
- Exit and restart your browser. You may also have to shut down and reboot your computer.
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To clear the cache in Internet Explorer 5.0 through 6.0:
- Go to Tools | Internet Options | General tab.
- Under the Temporary Internet Files heading, click Delete Files button | OK.
- Under the History heading, click Clear History button, then OK | OK.
- Exit and restart your browser. You may also have to shut down and reboot your computer.
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To clear the cache in Netscape 4.X:
- Go to Edit | Preferences | Advanced | Cache.
- Click Clear Memory Cache | OK. Then click Clear Disk Cache | OK | OK.
- Exit and restart your browser. You may also have to shut down and reboot your computer.
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E-MAIL PROBLEMS
I am getting a message that I may have a bad e-mail address when logging into ALPA's Website.
If you know that your e-mail address is valid there may be a solution for you! Some users (AOL users in particular) have the ability to customize which e-mail domains they can receive e-mail from as a way of filtering out any unwanted junk mail (SPAM).
If you know you have a valid e-mail address and you are filtering out certain e-mail domains you will want to be sure not to block the following domains that ALPA uses to send e-mail.
- .alpamail.org (this one will cover everything)
- alpa.org
- mail.alpamail.org
- ames.alpamail.org
- mesa.alpamail.org
- usairways.alpamail.org
- united.alpamail.org
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